Book with confidence and with flexibility
If we have to change or cancel your trip, you have various options, including an immediate full refund in the event of your not being happy with any material change we’ve made to the trip before you travel. You can change or cancel your trip for any reason or course, in which case our Booking Terms and Conditions will apply – and they are pretty flexible.
Comprehensive insurance
We strongly recommend protecting the cost of your trip and other non-refundable travel expenses with travel insurance. Our Signature Travel Insurance allows you to insure against many scenarios. For complete peace of mind, we also recommend enrolling with Global Rescue, the worldwide leader in field rescue, evacuation and security extraction services. Read more and get a quote online.
Financial protection and happiness guarantee
The Natural Adventure was formed in 2009 by Peter Duncan and Alex Pazderski, who both love adventures in the natural world. We also love to present great packages that take care of all the logistical details so that our walkers and cyclists can relax and responsibly enjoy the freedom of their self-guided adventures. Our destination and route specialists are locally-based and we regularly enjoy the hikes and rides ourselves. This ensures that adventurers have constant access to our unique insight on the best routes and accommodation, together with the most engaging natural, cultural and historical landmarks. We have offices in London (UK), Dublin (Ireland) and Sofia (Bulgaria).
The Natural Adventure is a registered Tour Operator and Tour Agent, European Union license No. PK-01-7935, bonded by mandatory Public/Product Liability Insurance (also known as Tour Operator Insurance), policy No. 13160190900000001 issued by Allianz Insurance. We fully comply with the EU Package Travel Directive (2015/2302/EU). In accordance with these regulations, all clients booking with The Natural Adventure are fully protected for the initial deposit and subsequent prepayments, including repatriation if required, arising from cancellation or curtailment of your holiday due to our insolvency.
Since 2009 we’ve been building strong partnerships with our hoteliers and local suppliers, so when you book a holiday with The Natural Adventure you can be confident that you will not only be getting the best advice and experience, but that you will also be getting an honest price. As standard, your holiday with us includes all basic elements (overnights in hand-picked accommodations, breakfasts, ground transfers and luggage transfers, maps, route notes and GPS tracks) and many additional extras.
- Our carefully researched and tested routes are regularly updated
- Our holidays are located within the most spectacular natural environments
- Our accommodations are always hand-picked for comfort and a warm welcome
- Our locally-based teams and representatives are always available to advise and support our walkers and cyclists
- Full support from our team of adventure specialists
- All payments are processed by Checkout.com, Stripe and PayPal’s secure servers. We accept all major credit cards (Visa, Mastercard and Amex)
We pride ourselves on the happiness of our customers (our customer reviews can confirm that), and we have a policy designed to hold us accountable to that. So if you feel let down by the service you received, please contact us. We will reach all parties involved to validate the problems and see if and where things went wrong. If the problem was within the control of either ourselves or our partners on the ground, we will offer you a refund that’s proportional to the scale of the problem. To help us make this policy work fairly and properly for everyone, please note that:
- If something is not as expected or you need assistance, please first contact our local office/representative using the contact details provided in your pre-departure information pack. They are usually available 24/7 and ready to assist you in fixing the problem.
- If you have an issue with an accommodation or transport provider (eg you are not given the type of room you booked), the first and best approach is to discuss this directly with them. If they are not cooperating, please call our local office/representative. In any case, it is of paramount importance that you raise the issue at the time as it is much harder or sometimes impossible to remedy such problems after the event.
