All our itineraries are unique and we put a lot of effort into tailoring them to our customers’ needs, so our booking process works as follows:
- You will provisionally book your holiday by submitting an online booking form and paying a refundable* deposit of GBP 150 per person.
- We will make reservations with hotels, and then we will confirm your booking by email (within five working days but typically much faster).
- You will be asked to pay your balance 45 days before holiday start date.
*In the unlikely event that there is no availability for your desired dates, you will have the option to have your deposit immediately refunded in full or book alternative dates. In some cases we can offer a slightly modified itinerary to match hotel availability for your preferred dates – you again will have the option to either have an unconditional full refund or book the modified itinerary.
You can pay by any major credit/debit card, via PayPal or bank transfer. To ensure security for our customers we use checkout.com for ultra-secure online card payment, authorisation and settlement of your order. All card transactions are performed on checkout.com’s own secure server to give you complete peace of mind.
If you are based in the UK, you can also pay by bank transfer:
- Account Holder: The Natural Adventure Company
- Account number: 21494810
- UK Sort Code: 23-14-70
- Address: TransferWise, 56 Shoreditch High Street, London, E1 6JJ, United Kingdom
If you are not based in the UK and still prefer to pay by bank transfer, please contact us – we have bank accounts in Germany (EUR), United States (USD) and Australia (AUD) but we need to confirm the conversion rate before accepting a payment as our prices are quoted in GBP.
You can also pay by PayPal here.
Reserving a holiday via our website (the easiest and recommended way to book):
- Submit a booking request
Select the red “BOOK NOW” button on the page of your desired holiday. A new window will open with the secure booking form.
- Fill in and submit the booking form and make a deposit payment
You will provide basic information about you and choose desired starting date of your holiday. The form will also allow you to select desired options and extras. At Step 4 you will have the option to pay either deposit or full balance in order to save time later. If there are less than 45 days to the holiday start date, full balance is due at the time of submitting the booking form
- Booking confirmation
As soon as we confirm availability with hotels (within five working days, usually much faster) we will send you a booking confirmation email. You should not make any non-refundable flight arrangements before we have confirmed your booking.
- Balance payment
Not later than 45 days before trip start date, you will need to pay the full balance (we will email you a reminder and a payment link). You will also need to acknowledge by that time that you have a valid travel insurance coverage.
- Receiving the holiday info pack
Subject to receipt of the balance payment, we will send you the electronic pre-departure information pack. As we are constantly keeping our route notes up to date, the information pack is typically emailed 2 to 4 weeks before holiday start date, and part or all of the documentation may be handed to you on your arrival (joining instructions and hotel lists are always emailed in advance). If you need your information pack earlier, please let us know at the time of booking and we will do our best to deliver it at the required date.
You have a question or need more details before you book? Submit an en enquiry, email or chat with us providing details of the desired trip, number of people, preferred dates, options and extras, flights and any comments or questions, and one of our destination managers will get straight back to you.