Our booking process is simple. You will not be asked to make any payments to us before your trip availability has been confirmed. To ensure security for our customers we use for ultra-secure online card payment, authorisation and settlement of your order. All card detail transactions are performed on Worldpay’s own ultra-secure server to give you complete peace of mind.
Booking through our website (the easiest and recommended way to book):
- Submit a booking enquiry
Select “BOOK” on the page of your desired holiday. A new window will open with the secure booking enquiry form.
- Fill in and submit the booking enquiry form
You will provide basic information about you and choose desired starting date of your holiday. The form will also allow you to select desired options and extras.
- Booking confirmation
As soon as we confirm availability with hotels (typically within 3 working days) we will send you a confirmation email with deposit payment instructions (you can pay online by credit card, debit card or by bank transfer). Booking your flights: under no circumstances should you make any flight arrangements before your holiday booking has been confirmed by us.
- Deposit payment
Your provisional booking will be active for five days after we send you the confirmation email, so you have time to coordinate with other party members, arrange travel and insurance. To confirm your booking, you have to simply pay your 20% deposit.
- Balance payment
Not later than 6 weeks before trip start date, you will need to pay the full balance. You will also need to acknowledge by that time that you have a valid travel insurance coverage.
If you submit the booking enquiry form less than 6 weeks before trip start date you will pay no deposit and will be asked to directly pay the entire trip cost.
- Receiving the detailed info pack
Subject to receipt of the balance payment we will send you the electronic holiday information pack. We typically provide it immediately after balance payment is made; however on some occasions, as we are constantly keeping our route notes up to date, the information pack may be provided later, or part of the documentation will be handed to you on your arrival.
You have a question or need more details before you book? Email or chat with us providing details of the desired trip, number of people, preferred dates, options and extras, flights and any comments or questions, and our live chat advisor Alice will get straight back to you.