All our itineraries are unique and we put a lot of effort into tailoring them to our customers’ needs, so our booking process works as follows:
- You will provisionally book your holiday by submitting an online booking form. For most of our holidays* you are not required to pay anything at this stage until we have confirmed your booking.
- We will make reservations with hotels, and then we will confirm your booking by email (within five working days but typically much faster) and a deposit payment request (deposits are either 20% or £100 per person; if there are less than eight weeks to the holiday start date, full balance is due).
- Your booking is secured and departure guaranteed when we receive your payment. Payment is due within five days after we have confirmed the booking (not applicable to holidays where payment at the time of booking is mandatory – see note below).
*For some holidays taking place in areas of high demand and limited hotel capacity (e.g. the Alps, the Dolomites) or for last minute bookings, we may ask you to make a mandatory payment at the time of booking (deposit or full balance). In the unlikely event that there is no availability for your desired dates, you will be refunded in full.
You can pay by PayPal or any major credit/debit card**. To ensure security for our customers we use PayPal for ultra-secure online card payment, authorisation and settlement of your order. All card transactions are performed on PayPal’s own secure server to give you complete peace of mind, but you are not required to have a PayPal account in order to pay by credit/debit card.
If you are a party of friends or two or more couples going together but want to pay separately, please submit a separate booking form for each couple/individual, stating in the ‘comments and special requirements’ section that you are travelling together).
Reserving a holiday via our website (the easiest and recommended way to book):
- Submit a booking request
Select the red “BOOK NOW” button on the page of your desired holiday. A new window will open with the secure booking form.
- Fill in and submit the booking form
You will provide basic information about you and choose desired starting date of your holiday. The form will also allow you to select desired options and extras. At Step 4 you will have the option to either PAY LATER (after we have explicitly confirmed your booking) or pay either deposit or full balance now in order to save time later. For some holidays however (see note above) payment at the time of booking is mandatory.
- Booking confirmation
As soon as we confirm availability with hotels (within five working days, usually much faster) we will send you a booking confirmation email. In case you have not paid your deposit at the time of booking (either 20% or £100 per person), you will be asked to do so within 5 days in order to have your departure guaranteed. You should not make any non-refundable flight arrangements before we have confirmed your booking.
- Balance payment
Not later than 8 weeks before trip start date, you will need to pay the full balance (we will email you a reminder and a payment link). You will also need to acknowledge by that time that you have a valid travel insurance coverage.
- Receiving the holiday info pack
Subject to receipt of the balance payment, we will send you the electronic pre-departure information pack. As we are constantly keeping our route notes up to date, the information pack is typically emailed 2 to 4 weeks before holiday start date, and part or all of the documentation may be handed to you on your arrival (joining instructions and hotel lists are always emailed in advance). If you need your information pack earlier, please let us know at the time of booking and we will do our best to deliver it at the required date.
You have a question or need more details before you book? Submit an en enquiry, email or chat with us providing details of the desired trip, number of people, preferred dates, options and extras, flights and any comments or questions, and one of our destination managers will get straight back to you.