Originally posted: 14th March, 2020
Last updated: 4th June, 2020
Message from Our Co-Founders
We have always designed our holidays in a responsible way that gives back to local people and provides you with a more rewarding experience. We have worked through many periods of uncertainty and we believe that responsible adventure travel is a great form of wealth redistribution and it is making a huge difference in the lives of many people and the small communities in the countries where we operate.
The welfare of our customers is the first priority of everyone at The Natural Adventure Company. And we also have a commitment to our wonderful team and to our lovely local partners and suppliers, most of which are small family-run businesses who have been disproportionately impacted by recent events. In this respect, we hope that you, our valued customers, will keep travelling, even if that means postponing your plans. Our booking policy has now been changed to enable easier postponement of your holiday – you can read more about this below – and we are offering very flexible terms for new bookings.
Being committed to making tourism a more caring industry, we would like to thank you for your continued support and we hope when you plan your next trip you will think of The Natural Adventure Company.
Peter Duncan & Alex Pazderski
If you Have a Booking with Us: Free Date Change and Free Cancellation
We now offer flexible rebooking or deferral options for all customers already booked to travel with us. We are following respective government updates daily and contacting our customers as soon as their trips are impacted. If we are not able to organise a trip 21-31 days (depending on the destination) before the start date, we will have no choice but to postpone the trip. At this point, we will be in touch with you to inform you about this decision and discuss the options available.
These options will depend on the specific trip and dates, but most trips now offer free date change and free cancellation* up to 31 days before the new departure date – any moneys paid will simply be held by us as a travel credit which you can use anytime in the future on the same trip or (in most cases) on any other trip offered by us.
We have also temporarily relaxed our balance payment requirements and balances are now due only after we are able to confirm that your holiday will go ahead. We would never ask you to pay your balance if we are not 100% sure we can organise your holiday as scheduled. Still, we are leaving you the option to pay your full balance on the original due date and you will be entitled to a 5% discount off the trip price. If you do pay, you basically do not risk anything as you are still entitled to free date changes and free cancellation. And as a thank you, you will also receive a 5% lifetime discount for any future bookings with us.
New Bookings: Book Risk-Free and Save up to 15%
COVID-19 Help Centre
*In case the tour booked has seasonal pricing or there are exchange rate fluctuations, the price of the holiday might be different depending on the new date chosen – you will have to pay the difference if the price is higher or we will refund you if it is lower. The value of all travel credits will be calculated net of any cancellation charges levied by local providers to us (occasionally applied by certain suppliers). The travel credits are transferable and if you are not able to travel they can be used by a member of your family, a relative or a friend of yours so they can serve as gift vouchers too. If not used within its validity, we will automatically reimburse the amount of the travel credit within 14 days after the end of its validity period. You, however, have the right to ask for reimbursement in money at any moment after 12 months past the issue date. We will not be responsible for any collateral losses suffered by you, including flight costs and other prepayments, nor for any costs involved in quarantining, self-isolation or reorganising travel.