Originally posted: 14 March 2020
Last updated: 28 July 2020
Message from Our Co-Founders
We have always designed our holidays in a responsible way that gives back to local people and provides you with a more rewarding experience. We have worked through many periods of uncertainty and we believe that responsible adventure travel is a great form of wealth redistribution and it is making a huge difference in the lives of many people and the small communities in the countries where we operate. The welfare of our customers is the first priority of everyone at The Natural Adventure Company. And we also have a commitment to our wonderful team and to our lovely local partners and suppliers, most of which are small family-run businesses who have been disproportionately impacted by the recent events.
While we are happy that many countries are reopening their borders and most of our holidays can now depart as scheduled, we understand that you still might be worried – so we are offering very flexible terms for new bookings.
Being committed to making tourism a more caring industry, we would like to thank you for your continued support and we hope when you plan your next trip you will think of The Natural Adventure Company.
Peter Duncan & Alex Pazderski
The Natural Adventure Company has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with the assurance that we have adopted health and hygiene global standardised protocols for tour operators – so you can experience Safe Travels. These are in line with recommendations from the World Health Organization. Before we organise a trip in any destination, our itinerary will undergo a comprehensive risk assessment and audit, while our local partners will complete Covid-19 health and safety training.
If we have to postpone your holiday: safety first
While most of our departures are now eligible to run, if we are not able to organise a trip due to local restrictions in the destination country, we will have no choice but to postpone it. We are following respective destination authorities’ updates daily and contacting our customers as soon as their trips are impacted. At this point, we will be in touch with you to inform you about this decision and discuss the options available – they typically include:
- Option 1: Change your date for the same tour and have your price locked in
If we are not able to organise the tour as scheduled and have to postpone your departure, we offer 2 free date changes* for later in 2020 or for 2021, provided that they are requested at least 30 days in advance. No cancellation or amendment fees whatsoever will be applied. And, if you’d like to pay for your tour in full now, you can rebook it for the same season next year at the original price.
*In case the tour booked has seasonal pricing or there are exchange rate fluctuations, the price of the holiday might be different depending on the new date chosen – you will have to pay the difference if the price is higher or we will refund you if it is lower.
- Option 2: Take 100% lifetime travel credit
If we have to postpone your departure and you prefer not to commit to a specific tour or date, 100% of any moneys paid by you can simply be held as a travel credit to be used on any of our tours, any time in the future. In this case, no change, cancellation or service fees whatsoever will be applied. The travel credit is transferable and you can use it is a gift voucher too (a good way to connect with a friend or family member, even while you’re staying apart). While the travel credit will never expire, under EU regulations, you have the right to ask for reimbursement of the money paid to us at any moment after 12 months past the travel credit issue date.
If you have Covid-19 or must self-isolate
If you have to cancel your trip due to you or a member of your party being diagnosed with Covid-19 or ordered to self-islolate, supported by a medical certificate or official document, you can change your date free of charge or we can hold 100% of the moneys paid as a lifetime travel credit for you.
If you decide to postpone or cancel your holiday for other reasons
We generally recommend that you keep monitoring the information provided on this page and wait for our decision about running the tour as the situation is dynamically evolving. If you prefer not to wait for our decision, or in case we have informed you that your holiday is eligible to run but you still prefer not to go, we fully understand your position and you can still change or cancel your trip. In such a case, generally our standard Booking Conditions will apply, but please first contact your assigned adventure specialist as we might be able to offer some flexible rebooking options.