What are my options to defer or cancel?
We now offer very flexible rebooking, deferral or cancellation options for new bookings and for all customers already booked to travel with us. Read more here.
What happens if you cancel my trip?
We are among the few adventure travel companies who are offering a full refund of all moneys paid in case we have to cancel your trip, no questions asked. Or if you prefer, we can keep the amount paid as travel credit to be used by you on any of our adventures, anytime.
Is my money safe if I’ve got a trip booked, or am about to book one?
Yes, your money is completely safe. The Natural Adventure Company is a duly licensed and registered Tour Operator and Tour Agent, European Union license No. PK-01-7935, bonded by mandatory Public/Product Liability Insurance (also known as Tour Operator insurance), policy No. 13160190900000001 issued by Allianz Insurance. We have offices in London (UK), Dublin (Ireland) and Sofia (Bulgaria). We are fully compliant with the EU Package Travel Directive (2015/2302/EU). In accordance with these regulations, all clients booking with The Natural Adventure Company are fully protected for the initial deposit and subsequent prepayments, including repatriation if required arising from cancellation or curtailment of their holiday due to our insolvency.
Do you offer ‘Cancel for Any Reason’ Coverage?
We strongly recommend protecting the cost of your trip and other non-refundable travel expenses with travel insurance. Our Signature Travel Insurance packages (developed with Global Rescue and World Nomads) allow you to insure all of your expenses. While a Signature Travel Insurance policy can be purchased at any time, purchasing a policy within 20 days of making your initial trip deposit gives you the widest range of policy options, including a Cancel for Any Reason coverage. For complete peace of mind, we also recommend enrolling with Global Rescue, the worldwide leader in field rescue, evacuation and security extraction services. Read more and get a quote online.
What happens if I am diagnosed with Covid-19 before my departure?
If you have to cancel due to having Covid-19 or because you are mandated to self-isolate, supported by a medical certificate or other proof, you can change your date free of charge or we can hold 100% of the moneys paid as a lifetime travel credit for you.
The country where my holiday takes place has lifted the travel restrictions and lockdowns, but the authorities of my country of origin are still advising against all but essential travel abroad.
The welfare and safety of our customers is our first priority and sometimes official government advice or local restrictions may force us to cancel your holiday. In such a case we are among the few travel companies who are offering a full refund of all moneys paid within 30 days after cancellation. Or if you prefer, we can keep the amount paid as a travel credit to be used by you on any of our adventures, anytime. We will typically consider cancelling a trip within the 30-day window prior to the tour start date. This applies to the official advice of either your home or destination government – e.g. quarantines, lockdowns, or advice against non-essential travel.
I no longer want to travel or my employer has banned travel, can I cancel and get a refund?
If you have not been told otherwise by us, your trip is currently hoping to go ahead as planned, and our standard Booking Conditions will apply. But you could still consider postponing your trip instead (see above).
Do I need travel insurance?
A comprehensive and reputable travel insurance policy is essential to your enjoyment and peace of mind while on an active holiday. It is strongly recommended when travelling with us that all group members have valid travel insurance which includes cover for all activities included in your trip. For complete peace of mind, we also recommend enrolling with Global Rescue, the worldwide leader in field rescue, evacuation and security extraction services.
Our Signature Travel Insurance allows you to insure all of your expenses. While a Signature Travel Insurance policy can be purchased at any time, purchasing a policy within 20 days of making your initial trip deposit gives you the widest range of policy options, including a Cancel for Any Reason coverage. For complete peace of mind, we also recommend enrolling with Global Rescue, the worldwide leader in field rescue, evacuation and security extraction services.
Would any ATOL compensation arrangements operate?
No. ATOL relates to the failure of the providers of package holidays that include flights, and not for a major medical outbreak like Coronavirus. In case of insolvency, however, we are bonded by mandatory Public/Product Liability Insurance (also known as Tour Operator insurance) issued by Allianz Insurance, so you have nothing to worry about.
Where can I check for updated travel and coronavirus information related to my destination?
- Find out which countries you can travel to depending on your country of origin. The information is updated regularly: https://www.omio.com/travel/service-disruptions#cvHubRestrictions
- An interactive tool created by the EU provides you with the information that you need to confidently plan your European travel and holidays while staying healthy and safe. The information is frequently updated and available in 24 languages for your convenience: https://reopen.europa.eu/en
- Here’s another useful interactive map showing the current travel restrictions by country (maintained by IATA): https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm
- ABTA offers updated advice and FAQs for travellers: www.abta.com/coronavirus
- WHO is providing detailed advice on how to protect yourself and rolling updates on the outbreak: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
- Travellers are advised to read the FCO travel advice for the country they are travelling to: www.gov.uk/foreign-travel-advice
- The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website: travelhealthpro.org.uk/countries
- The Association of British Insurers (ABI) provides some useful info related to travel insurance in the context of the Covid-19 outbreak: https://www.abi.org.uk/products-and-issues/topics-and-issues/coronavirus-qa/
I have a question that is not answered above.
If you have any further questions about the status of your booking and how Coronavirus may affect this, please visit our Help Centre, contact your assigned adventure specialist or send us an email at [email protected].
The Natural Adventure Company has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with the assurance that we have adopted health and hygiene global standardised protocols for tour operators – so you can experience Safe Travels. These are in line with recommendations from the World Health Organization. Before we organise a trip in any destination, our itinerary will undergo a comprehensive risk assessment and audit, while our local partners will complete COVID-19 health and safety training.